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Recruitment and Selection for H&M

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“H&M is in India for the long term,They look forward to continuing to strengthen their offer and catering to their customers across the country,” said an H&M spokesperson. The retailer clocked more than Rs 1.75 crore in sales on the opening day of its first store in India, almost double that of its largest rival Zara sold on its inaugural day five years ago at the same location, Select City Walk mall in New Delhi. At present, it has expanded to 13 outlets with plans to open another 38 by 20 .

(Sources-http://economictimes.indiatimes.com/articleshow/55301182.cms?utm_source=contentofinterest&utm_medium=text&utm_campaign=cppst)

 

"This Fall, fashion will have a brand new address in India -- from a world-class shopping destination to sustainable and quality fashion offerings at the best price -- we are excited to present the complete H&M experience to our Indian customers," Hennes and Mauritz Retail India Country Manager Janne Einola said.

 

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Sources of Recuritment ( Internal & External)

 

 

Interview Venue: Retail Office Address

 

H&M Hennes & Mauritz Retail Private Limited

A – Wing, 2nd floor,D-3, District Center Saket 

New Delhi -110017,Contact details  +91 0011 7107 1300

 

Job Description (Sales Advisor)

   • Providing excellent customer service to maximise sales on the sales floor, in the fitting rooms and at the cash desk.

   • Actively working with garments – ensuring our high standards are maintained at all times.

  • Processing our customer transactions at the cash desk.

  • Receiving and processing our deliveries.

  • Helping to prepare our season sales, designer collaborations and regular seasonal campaign’s.

  • Following our store routines, policies and guidelines to        assist in loss prevention and safety in the store.

  • Working well in the team and actively supporting your colleagues

 Selection Process

  • Blessed with sales driven, social, open and ambitious team player full of drive and optimism.

  • Personal qualities should also include:A friendly and helpful approach to our customers and colleagues.

      The ability to recognise sales opportunities and maximise         selling potential.

  • Being open to feedback and to communicate with your team and managers in a clear and straightforward way.

  • The ability to multitask and handle the pressure of a busy day.

  • The drive and ambition to complete your tasks in a timely and effective manner.

  • A willingness to learn and improve.

Selection Test

  • Personality test (Communication & Presentable Skills)

  • Spoken Skill should be fluent

  • Performance test (Strong Selling Skills )

  • Group Discussion and PI

  • Intelligence Skill(Basic Computer & Advanced Excel)

  • Perception test(Positive Attitude ,Team Player & Proactive)

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Job Description ( Store Manager)

Reports to: District Manager 

Direct Reportees: Department Manager, Department Supervisor, Visual Merchandiser, Cash Office Responsible 

 

Overall Job Function

Responsible for maximizing sales to drive profitability. Leads, manages and organizes the store according to H&M´s shared values, standards, policies and procedures along with the District team. Serves as manager on duty, manager of a department and support on the floor when needed in a Symbolic leader function.

People

  • Manage, recruit, on-board, train, develop and provide succession planning for all staff and management team in the store

  • Follow up with management team to ensure proper training and staff assessment is being completed

  • Create and act on plans for future people development needs within the store

  • Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Commerciality

  • Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities

  • Responsible for overseeing the maintenance and upkeep of department(s)

  • Maximize sales through joint operational and commercial focus and take action to obtain highest level of profitability for the store

  • Manage and ensure stock level is appropriate to maximize selling

  • Ensure the garment presentation, garment level and visual standards are presented according to H&M’s expectations

  • Ensure and follow up on all activities concerning campaigns, promotions and sales activities in his/her store

Operations

  • Perform cash office operational functions

  • Ensure proper staff planning according to budget, SPH and store needs

  • Establish, monitor and follow up on sales goals, sales plans and sales budgets with District team to optimize profit

  • Execute reductions, price changes and transfers

  • Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags

  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety

  • Have working knowledge and oversee use of all company systems in stores

Customer Service

  • Provide direct customer service on the sales floor

  • Lead by symbolic example mentoring staff in providing high-quality H&M direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point

  • Ring on the register, report and handle all required transactions, issue receipts and pack merchandise

Financial Accountability

  • Establish and oversee plans, budgets and variable costs for store; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the District team

  • Accurate recording of sales figures

Minimum Candidate Qualifications

  • High School graduate or equivalent

  • Preferably 2–3 years of retail management experience or comparable experience

  • Ability to lift in excess of 20 pounds

  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance

  • Ability to climb a ladder and use a step stool

Competencies

  • Exceptional customer service and interpersonal skills

  • Proven organizational and analytical skills

  • Consistently show ability to be sales-driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L

  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge

  • Ability to take own initiative and take responsibility for actions

  • Ability to work strategically, tactically and operationally

  • Ability to multitask in a fast paced environment and prioritize effectively

  • Ability to be clear and convincing when communicating goals, information and expectations to staff

  • Ability to plan and achieve long-and-short term goals

  • Ability to coach and apply appropriate developmental tool for each individual

  • Experience with preparing and administrating progressive discipline process and performance management as well as succession planning

  • Basic computer skills, such as browser navigation, software interaction and data entry, are needed

  • Open availability including evenings and weekends

  • Around 5% travel required as necessary (District meetings, workshops, etc.)

 

 

 

 

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